At solaryojna.com, we strive to offer you the best shopping experience with quality products and reliable service. Please review our policy regarding returns and replacements carefully.
1. Replacement Policy for Wrong or Defective Products
If you receive a wrong or defective product, we offer a straightforward replacement policy:
- Wrong Product: If the product delivered to you is not what you ordered, you can request a replacement within 7 days of delivery.
- Defective Product: If the product has any defects, such as malfunctioning or damage, you are eligible for a replacement within 7 days of receiving the product.
2. Conditions for Replacement
For a replacement to be processed, the following conditions must be met:
- The product must be unused, in its original condition, and returned with all packaging, accessories, and invoice.
- The request for replacement must be made within 7 days of receiving the product.
- The customer must provide proof of purchase (order number, invoice, etc.) and clear evidence of the wrong or defective product.
3. Process for Requesting a Replacement
To request a replacement, please follow these steps:
- Contact our customer support team at solarenergyforever.in@gmail.com or call us at [ +91 7519757677].
- Provide details of the order, including the order number, and describe the issue.
- Share clear photographs of the product and packaging showing the defect or error.
- Our team will verify your claim and arrange for a pick-up or request you to ship the product back to us.
4. Replacement Shipping
- If the wrong or defective product claim is approved, we will ship the replacement product free of cost to your delivery address.
- For certain regions, we may ask you to return the defective or incorrect product before dispatching the replacement.
5. No Refund Policy
We do not offer refunds under any circumstances. Once an order is placed and payment is made, it cannot be canceled or refunded. However, if you receive a wrong or defective product, we will replace it as per the conditions mentioned above.
We does not offer refunds for courses or any other Digital products purchased through our platform. All sales are final.
6. Exclusions from Replacement
The following situations do not qualify for a replacement:
- Products that have been used, damaged, or tampered with after delivery.
- Products that do not meet the conditions for replacement mentioned above.
- Minor color or design variations due to display differences or production processes.
7. Changes to this Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
If you have any questions or concerns about our policy, please feel free to contact us at solarenergyforever.in@gmail.com