At Bijli Ki Dukan, we are committed to ensuring that your products are delivered to you promptly and in perfect condition. Please review the details of our shipping and delivery process below:
1. Order Processing Time
Once we receive your order, we begin processing it immediately. Typically, we dispatch products within 72 hours (3 business days) of receiving the order.
- Standard Processing Time: 1-3 business days.
- Order Confirmation: You will receive an order confirmation via email or WhatsApp after placing your order.
- Business Days: Our shipping times are calculated based on Monday to Saturday (excluding public holidays).
2. Shipping Notification
Once your order is shipped, we will send you the tracking details through WhatsApp or email. This will include:
- The name of the courier service.
- The tracking number.
- A link to track your order online.
Please use the provided tracking number to monitor your delivery.
3. Shipping Methods and Delivery Times
We partner with trusted courier services to deliver products across India. Shipping times depend on your location:
- Metro Cities: 3-5 business days after dispatch.
- Non-Metro Cities & Rural Areas: 5-10 business days after dispatch.
Note: Delivery times are estimates and may vary based on unforeseen circumstances like weather conditions, regional holidays, or courier service issues.
4. Stock or Product Availability Issues
In rare cases, if there is any issue regarding the availability of stock or any other product-related problems:
- We will promptly inform you via WhatsApp or email.
- You will have the option to either wait for restocking or cancel the order (as per your choice).
- If restocking will take more than 7 days, we will discuss the options with you.
5. Shipping Charges
We offer affordable and transparent shipping options:
- Standard Shipping: Shipping charges vary based on product size, weight, and location. The exact shipping cost will be displayed at checkout before you place your order.
- Free Shipping: On certain products or promotional offers, we may offer free shipping, which will be clearly mentioned on the product page.
6. Delivery Delays
Although we strive to meet our shipping times, there may be occasional delays due to circumstances beyond our control, such as courier delays, natural disasters, or regional disruptions. If your shipment is delayed:
- We will keep you informed of the expected delivery time.
- You can track your order through the courier’s tracking system, which will provide updates on the shipment’s status.
7. Package Handling and Delivery
To ensure safe and reliable delivery:
- All packages are carefully packed to prevent any damage during transit.
- Couriers will require a signature upon delivery, so please ensure someone is available to receive the package at your delivery address.
- In case of any visible damage to the packaging, we recommend checking the product in front of the courier before accepting it. If there’s an issue, please report it to us immediately.
8. Failed Delivery Attempts
If the delivery attempt is unsuccessful due to reasons such as an incorrect address or the recipient being unavailable:
- The courier may make one or two additional attempts to deliver the package.
- If the package is returned to us after multiple failed attempts, we will contact you to arrange a reshipment, which may include additional shipping costs.
9. International Shipping
Currently, we only ship within India. International shipping is not available at this time.
10. Changes to Shipping Policy
We reserve the right to update this Shipping and Delivery policy at any time. Any changes will be communicated on this page.
If you have any questions or concerns about shipping, please reach out to our support team via WhatsApp at [+91 9017453334] or email us at bijalikidukan@gmail.com.